Terms and Conditions

a passion for wines that are made with a

relentless commitment to quality.

By visiting and utilising this website, you agree to our terms and conditions and our privacy policy. If you have any questions or concerns relating to any of these, we invite you to contact Castelli Estate directly for further information.

Who is Castelli Estate?

Castelli Estate is a family-owned property and winery operating under the ‘Castelli Group’ of companies. The Castelli Group owns and operates the Castelli’s various family businesses. More information is available at www.castelligroup.com.au

Age policy

As per liquor licensing laws in Western Australia, you must be 18 years of age or older to purchase wine from our online store. Wine can only be delivered and accepted by a person who is over 18 years of age at the time of delivery. If we have reason to believe that a person ordering wine is not 18 years of age or older, we reserve the right to refuse the order.


For terms and conditions relating to our concerts and functions, please refer to Events FAQ.

Wine Club

By registering as a member of the Castelli Estate Wine Club ("Club") (Fattoria, Tenuta, Cantina, Winemaker's Selection) you agree to be bound by these terms and conditions:

i. Members of the Club must be 18 years of age or older.

ii. A chosen case (6) or multiples of 6 bottles will be delivered to the member’s nominated delivery address, the chosen number of times per year following the “Club Payment”.

iii. The member will receive their first Club pack by the end of the second week of the nominated delivery month, and each subsequent Club delivery, the month as per the chosen frequency.

iv. Members can opt-out any time after 2 deliveries by providing written notificationno later than five business daysprior to the end of the month preceding the next Club dispatch.

2. Wine Club Member Benefits & Savings

2.1 Member Benefits vary according to the Wine Club chosen. See therelevant club for more details.

2.2 Free shipping within Australia on all Club deliveries and further purchases of 6 bottles or more.

2.3 Member Savings offered on merchandise & 'non wine' purchases made at the Denmark Cellar Door. Discount offered varies as per the chosen club, details onWine Club page.

3. Wine Club Benefit & Saving Restrictions

3.1 Club Members are eligible for all Membership Benefits & Savings from date of membership sign-up.

3.2 The Member Savings available at the Denmark Cellar Door are valid on all 'non wine' and merchandise items unless otherwise stated in writing at point of purchase. Does not include discount on accommodation.

3.3 The Member Savings may not be used in conjunction with other Cellar Door or Online Store discounts unless otherwise stated.

4. Club Payment

4.1 By joining a specific Club, the member authorises Castelli Estate to debit his/her credit card with an amount equivalent to the Club Payment within the first week of the advertised month of dispatch.​

4.2 If the member’s nominated credit card account is changed or reaches its expiry date, the member must provide updated details no later than five business days prior to the end of month preceding Club dispatch or log into the member portal to update the information.

4.3 If the member’s registered credit card account is invalid, including an outdated expiry date, all membership benefit will be suspended until such time as valid credit card account details are provided. 

5. Membership Shipping

5.1 Castelli Estate only dispatches Club wines to Australian residential addresses that are recognised as valid shipping addresses by Australia Post.

5.2 Shipping is free for all Club members within Australia on all wine purchases (minimum 6 bottles).

5.3 Australia Post’s Signature on Delivery with Authority to Leave system applies to Castelli Estate deliveries whereby a signature is required if someone is at the delivery address, but if not and Australia Post deems there is a safe place for the wine to be left, it will be left. If there isn’t a safe place, Australia Post will leave a card and deliver the wine to the nearest Post Office for collection.

5.4 Castelli Estate is not responsible for wine once it is left unattended. 

5.5 It is the member’s obligation to notify Castelli Estate of any changes to his / her shipping details / update their account details prior to despatch date.

5.6 The member will be responsible for any additional shipping charges plus a 10% administrative fee for all returned and/or re-shipped packages due to the member’s failure to provide correct shipping details and/or their failure to collect their wine from the Post Office. 

6. Membership Product Offering 

6.1 Wine is a finite commodity. If a Club wine is unavailable at any time, it will be substituted by a wine of equal or greater value. Vintages offered can change without notice.

6.2 If a member is not completely satisfied with a Club wine received, Castelli Estate will provide the member with a full refund. The member will be required to send the remainder of the wine in question back to Castelli Estate at their expense. Upon receipt of the wine, Castelli Estate will provide the member with a full refund. Any such claim must be made within 12 months of delivery of the product in question, and is subject to the product having been stored in appropriate conditions. 

6.3 Different pack compositions will be unveiled each year and pricing is subject to change accordingly. Any such changes will be communicated in writing. 

7. Membership Cancellation 

7.1 Club members can defer or cancel their membership at any time after receipt of the second Club delivery.

7.2 Written notification of cancellation is required vialydia@castelligroup.com.auno later than five business days prior to the end of the month preceding Club dispatch.

7.3 All Member Benefits & Savings will cease upon cancellation of the membership.  

7.4 A membership will automatically continue unless written notification of cancellation is received.

7.5 Castelli Estate reserves the right to terminate a Club membership or Club member benefits at any time without notice.

8. Personal Information Collection

8.1 It is the member’s responsibility to ensure that their personal details and online profile is accurate and up to date. Castelli Estate is not responsible for changes made to the member account by the account holder and/ or any other persons with the account holder’s access details. 

8.2 Requests made to Castelli Estate to update member details must be made in writing. 

8.3 Castelli Estate will only use personal information provided on the Club application form to send Club wine purchases and winery news that may be of interest to the member, such as, but not limited to, tastings, exclusive offers, events and new release information. 

8.4 Castelli Estate will not sell or share members’ personal information with any third parties, except to the extent necessary to deliver products or information to members, for example mailing houses and delivery contractors. Any third parties to whom such information is provided are instructed to delete or destroy these details immediately after use. Castelli Estate may also share personal information with its related companies, and as otherwise specified in itsPrivacy Policy

8.5 Members may opt out of receiving e-communications from Castelli Estate at any time.

8.6 Castelli Estate will retain member credit card details in a secure environment (PCI compliant).

9. Conditions Subject to Change 

9.1 Castelli Estate may at any time and at its sole discretion change these Wine Club Terms and Conditions. Any such changes will be communicated via email and effective immediately upon updating on https://www.castelliestate.com.au/terms-and-conditions. Your continued membership following any such changes constitutes your acceptance of the new Terms & Conditions. If you do not agree with the variation, you may terminate your membership by written notice to Castelli Estate via lydia@castelligroup.com.au no later than five business days prior to the end of the month preceding Club dispatch.

We reserve the right to make changes to any of our policies and any content on our website from time to time and without notice. We encourage all customers to check our website, terms and conditions and privacy pages frequently to ensure that they are aware of our current policies and product information.

Endorsement of links

This website may contain links to websites operated by third parties. We have not and do not necessarily endorse or approve these websites, their materials or their owners.


This website includes registered and unregistered trademarks which are owned by Castelli Estate Pty Ltd, a member of the Castelli family or one of the Castelli Group’s associated companies. Use of this website does not grant any license or right to use any trademarks or other intellectual property.


Unless otherwise acknowledged, copyright in all material on this website is owned by Castelli Estate. Castelli Estate reserves all rights in such material. Persons wishing to reproduce any content contained within this web site must seek Castelli Estate’s written permission. No part of the website may be partially or wholly copied, downloaded, reproduced, modified or distributed in any way without Castelli Estate’s express written permission.


No warranty or guarantee of a cure is expressed or implied with any information at this site, nor does Castelli Estate Pty Ltd make any representations regarding the use or the results obtained with the information. In no event shall Castelli Estate Pty Ltd, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise from the use of this site or any of the information available at this site. Nor does Castelli Estate Pty Ltd take any responsibility for the information contained in Castelli Estate’s website and any advice is to be used at your own discretion.

Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used. In accessing the website, you assume all risk of use of all programs and files on this website, and you release Castelli Estate and all its associates entirely from all responsibility or liability for any consequence of or arising out of your use of this website or any website linked to this website.